NOCRNSE-Conflict Resolution and Negotiation Skills for Effective Leadership 01
A course by
Description
Introduction
Conflict resolution and negotiation are essential leadership skills in today’s workplace. This beginner-level course introduces fundamental strategies to handle workplace conflicts, build rapport, and negotiate effectively. Participants will learn how to foster collaboration, improve team dynamics, and develop confidence in managing workplace disagreements constructively.
Date
Day | Time | Price | Country |
|---|---|---|---|
Mon – Wed | 8:00 – 10:00 | $5/hrs | Turkey |
Tue – Thu | 18:00 – 19:00 | $5/hrs | Turkey |
Wed – Fri | 20:00 – 21:00 | $5/hrs | Turkey |
Sat – Sun | 18:00 – 19:00 20:00 – 21:00 | $8/hrs | Turkey |
This Training Course Will Highlight:
- Core principles of conflict resolution and negotiation.
- Effective communication strategies to de-escalate conflicts.
- Building trust and rapport in leadership negotiations.
- Techniques for managing difficult conversations.
- Problem-solving frameworks for conflict resolution.
Objectives
- Understand the fundamentals of negotiation and conflict resolution.
- Learn how to identify and address workplace conflicts proactively.
- Develop skills to communicate effectively in difficult situations.
- Build strategies to manage resistance and opposition.
- Gain confidence in making fair and effective leadership decisions.
Training Methodology
- Interactive lectures on conflict resolution basics.
- Group discussions and shared experiences in workplace conflicts.
- Role-playing exercises for real-world negotiation scenarios.
- Video analysis of successful conflict resolution techniques.
- Case study of an entry-level workplace dispute.
- Practical exercises on active listening and persuasion skills.
Organizational Impact
- Reduction in workplace disputes and improved teamwork.
- Enhanced leadership capability in conflict management.
- Improved communication and collaboration among employees.
- More structured and productive problem-solving in teams.
- Increased employee morale and engagement.
Personal Impact
- Increased confidence in handling workplace conflicts.
- Improved listening, communication, and negotiation skills.
- Stronger ability to manage stress and emotional responses.
- Development of leadership skills through conflict resolution.
- Enhanced decision-making and problem-solving capabilities.
Who Should Attend?
- Entry-level professionals aiming to improve conflict resolution skills.
- Team leaders and supervisors managing workplace interactions.
- HR professionals responsible for employee relations.
- Project coordinators dealing with cross-functional teams.
- Sales and customer service representatives handling difficult conversations.
- Entrepreneurs and business owners managing teams.
- Individuals transitioning into leadership roles.
Course Outline
Day 1
Understanding Conflict and Its Impact on Leadership- The psychology behind conflict in the workplace.
- The role of leadership in conflict resolution.
- Identifying early warning signs of conflict.
- Emotional intelligence and self-awareness in conflict situations.
- The importance of neutrality and fairness in leadership.
Day 2
Essential Communication Skills for Conflict Resolution- Active listening techniques for de-escalation.
- Managing emotions and staying composed under pressure.
- Using non-verbal cues to communicate confidence and empathy.
- Framing discussions positively to achieve resolution.
- Handling difficult conversations with diplomacy.
- Assertiveness vs. aggression in leadership negotiations.
Day 3
Negotiation Strategies for Leaders- Understanding negotiation styles and their effectiveness.
- Interest-based negotiation vs. positional bargaining.
- Building credibility and trust in negotiations.
- Overcoming objections and finding common ground.
- Strategies to create win-win negotiation outcomes.
- The role of ethics in leadership negotiations.
Day 4
Conflict Resolution Models and Techniques- The Thomas-Kilmann conflict resolution model.
- Mediation and facilitation techniques for leaders.
- Conflict resolution through structured problem-solving.
- The importance of flexibility and adaptability.
- Handling resistance and overcoming negotiation roadblocks.
- Preventing conflicts before they escalate.
Day 5
Leadership and Decision-Making in Conflict Situations- Making difficult leadership decisions under pressure.
- Handling conflicts between team members effectively.
- Documenting conflict resolution processes.
- Continuous improvement in leadership negotiation skills.
- Building long-term trust after conflict resolution.
Cancellation policy
no refund is accepted
Certificate
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